FAQs

Frequently asked Questions

How do we get an account?

Opening an account is easy. Contact us and we can get everything set up. If you are a pharmacy you can place your order straight away.

My order hasn’t arrived.

If your delivery hasn’t arrived, don’t worry, call us and we will track down your delivery with Parcel Force.

We’ve received a delivery we didn’t order

If you have received a delivery you don’t think you ordered you can either contact your sales rep or give us a call.

How do I pay an outstanding payment?

The bank details are listed on our invoices. If you have any issues paying or have any questions you can call our customer services or send us an email.

What are your shipping and delivery options?

All shipping is through Parcel Force and is next business day delivery (Monday – Friday), and 2 Business days for the Highlands and Northern Ireland.

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